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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Johnny Gernhauser

November 21, 2023

5  out of  5 rating by Johnny Gernhauser
"Lilly is great and made the process very smooth and easy, she's the best!"

Norma Barnes

November 19, 2023

5  out of  5 rating by Norma Barnes
"Outstanding folks"

Felipe Cuitareo

November 17, 2023

5  out of  5 rating by Felipe Cuitareo
"Gold customer service!!!"

Maybe Mexican

November 10, 2023

5  out of  5 rating by Maybe Mexican
"Just want to give a special shoutout to Lily from State Farm who helped me a lot throughout my entire process to get secured for auto insurance"

Ramakanth Alapati

November 9, 2023

5  out of  5 rating by Ramakanth Alapati
"Great Experience working with Lilly Kaplan to get our Home and Auto Insurance policies setup, Lilly is great and we were able to get everything done under 2 hours."

Damen Martin

November 4, 2023

1  out of  5 rating by Damen Martin
"My family and I have been clients of Darin’s for years. Up until this weekend it has been a great experience. Darin himself is great. State Farm and one of the people that works for Darin, her name is Izzy, are not. Allow me to explain. Originally it was just my wife and I on an auto policy. We added our son Anthony about a year and a half ago. This year our son has had a speeding ticket and two claims within the last 6 months. 1 claim was for him accidentally scraping his door on a gas station pylon. The other claim was a minor (less than $500 payout) fender bender. Well they wanted to drop Anthony from the policy and we don’t have a problem with this at all. He messed up and deserves the consequences. However, we were told by Izzy multiple times that these claims would only affect Anthony and not us. We found out this weekend that this was a lie. Fast forward to now. Anthony’s coverage drops in 3 days on a Tuesday. That’s fine because he already has another policy lined up. However. As I’m leaving the doctors office with my wife on Friday morning after surgery we get a voicemail from Darin’s office. It’s Izzy explaining to us that she just got off the phone with underwriting and they’ve decided we can only keep our policy if we keep Anthony on it with a $400 increase monthly in premiums. Otherwise they are now dropping all of us. Obviously we didn’t say yes as that increase is ludicrous considering my wife and I have never filed a claim with State Farm. During the call Izzy kept deflecting the blame to underwriting and not taking any accountability for her bad council. We are now left with 3 days to find a new auto policy on our financed vehicles. State Farm just charged us our monthly premium less than a week ago and now I need to make a new upfront payment on a new policy. We found out shopping for insurance that Anthony’s claims do show up on our history and count against us. This raised our rates almost 100%. I fully hold Izzy accountable for the hundreds of dollars, time, and stress of this whole fiasco all because of her feeding us bad council. I will be moving every policy I have from State Farm to a different company, not just our Auto. This experience really put us out and left a bad taste in my mouth. I will never recommend State Farm or this office to anyone."

Laura Koubek

November 3, 2023

5  out of  5 rating by Laura Koubek
"Cannot say enough great things about this office ! Nothing but the Best from everyone! Patti is Always the very Best at her quick service !! Thank you one at all !!!"

Michelle Wardlow

November 3, 2023

5  out of  5 rating by Michelle Wardlow
"Lilly Kaplan was very helpful and thorough. Would highly recommend her!!"

Jeremy Izenhower

October 26, 2023

5  out of  5 rating by Jeremy Izenhower
"The State Farm team has always taken great care of us whenever we needed them they have been there!!"

Drew Beasley

October 11, 2023

5  out of  5 rating by Drew Beasley
"Great office"

Channaly Nouanesengsy

October 5, 2023

5  out of  5 rating by Channaly Nouanesengsy
"Exceptional! I highly recommend Darin McCullough State Farm Agency. Skyler was phenomenal to work with. He possesses people skills, great customer service, emotionally intelligence, knowledgeable of State Farm products, and have an abundant of positive energy. He’s truly a great asset to Darin’s office."

Joseph Percy-Allen

October 2, 2023

5  out of  5 rating by Joseph Percy-Allen
"I had the pleasure of visiting this insurance company recently, and I must say, the experience was truly exceptional. From the moment I walked into the building, I was greeted with warmth and friendliness that immediately put me at ease. The team here goes above and beyond to make you feel welcome and valued. They patiently answered all my questions and took the time to explain various insurance options in a way that was easy to understand. It's clear that they genuinely care about their clients and are dedicated to finding the best solutions to meet individual needs. What impressed me the most was their willingness to help. They didn't just provide a one-size-fits-all solution; instead, they tailored their recommendations to my specific situation, ensuring that I had the coverage I needed without any unnecessary extras. Walking out of their office, I felt confident and reassured, knowing that I had a team of professionals who had my back. If you're in search of an insurance company that combines friendliness, helpfulness, and a genuine commitment to your well-being, look no further. This is a company that I'm excited to invest my trust in, and I wholeheartedly recommend them to anyone seeking insurance services."

Ryan Bautista

September 26, 2023

5  out of  5 rating by Ryan Bautista
"Lilly provided us awesome rates."

Estrella Santibanez

September 25, 2023

5  out of  5 rating by Estrella Santibanez
"Been with them for a year now. The staff is very sweet and patient. In the process of moving to another state and were able to take care of my policy and made the process very easy and fast. Highly recommend!"

Ammar Janabi

September 22, 2023

5  out of  5 rating by Ammar Janabi
"Such is a great company, they are friendly and wonderful staff, especially Lilly. Appreciate outstanding assistance."

Maybe Grant Larsen

September 18, 2023

5  out of  5 rating by Maybe Grant Larsen
"Lilly is very personable and easy to work with. She was able to provide me with multiple quotes to ensure i had the right coverage for the right amount."

Al Hedrick

September 18, 2023

5  out of  5 rating by Al Hedrick
"Great customer service I look forward to Patti taking care of all my future auto insurance needs, She knows what to do and how to get a customer the best coverage at an affordable. Well Done!"

Ben Hughes

September 15, 2023

5  out of  5 rating by Ben Hughes
"Since recently placing my insurance with this agency I have had several discussions and visits with the staff. Special thank you to Patty who has assisted me with some coverage and discount areas in need of more attention. The agency owner Darin gave me a warm welcome as well as staff members. I appreciate the knowledge that exists with State Farm employees who pass that on to their clients. Just like a good neighbor! 😁"

Riley Helton

September 12, 2023

5  out of  5 rating by Riley Helton
"patti is lovely and super helpful"

May Flores

September 8, 2023

5  out of  5 rating by May Flores
"Lily was awesome! Thank you."

Dustin Kleinschmidt

August 29, 2023

5  out of  5 rating by Dustin Kleinschmidt
"Darin’s team did an amazing job getting us the coverage we needed at a great price. Lilly made sure we understood our coverages and all the details we needed to make the best decision we could. Highly recommend!"

Joseph Parks

August 29, 2023

5  out of  5 rating by Joseph Parks
"Lilly was helpful, knowledgeable and prompt in assisting me with several policy quotes!"

Farrukh Sultonov

August 16, 2023

5  out of  5 rating by Farrukh Sultonov
"Lilly was the best, moved to TX recently and she made the insurance transfer a breeze. Explained every difference in the policy regarding state change and helped cancel my old policy. Thank you!"

Star Whitney

July 31, 2023

5  out of  5 rating by Star Whitney
"I just started with State Farm and I have had a great experience. The customer service is very great, Lilly has been very helpful with everything. Very personable and responds quickly."

Nicole Carter

July 21, 2023

5  out of  5 rating by Nicole Carter
"Ryan was helpful, informative, and answered all of my questions. Highly recommend!"