Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stephanie Brady

Stephanie Brady

February 12, 2025

5  out of  5
rating by Stephanie Brady
"I had received an ad in the mail and was actually wanting to search for better rates/coverage at that time, so it was perfect timing. I reached out via email and was then contacted by Ryan. Although I was very during when he had reached out, he was very patient but consistent with great follow through to help be there when I was ready. We were finally able to connect and he helped me get new car insurance and renters insurance with more coverage and better rates. He was very kind, respectful, and willing to answer all the different questions I had based on coverage etc. Overall a great experience. He then connected me with an appointment with Lily to go over life insurance. Again, another great experience, as I am not too knowledgeable on life insurance Lily was there to explain and help me make a decision on what to do. My main goal was to have coverage for myself, as well as set something up for both of my children. She was able to educated and be transparent on what she thought would be best for my goals and current financial budget. I am happy I sent that email, ads do work at times!! I appreciate the help and great experience. Thank you Ryan and Lily !"
Profile photo of Juan Torres

Juan Torres

February 12, 2025

5  out of  5
rating by Juan Torres
"Jesus was great to work with. Super friendly and and answered all my questions"
We responded:
"Juan, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! - Darin McCullough"
Profile photo of Adriana Gamez

Adriana Gamez

February 8, 2025

5  out of  5
rating by Adriana Gamez
"I worked with Jesus, aka Chuy, as my State Farm agent. He thoroughly explained the different coverages, what they meant, when they would apply, and provided examples. His patience, with my many questions, was unmeasurable. He got me great rates and excited about starting my coverage with State Farm. I truly appreciate his attentiveness and work ethic."
Profile photo of Dora Fonseca

Dora Fonseca

February 6, 2025

5  out of  5
rating by Dora Fonseca
"I had a great experience today with my home owner insurance. Marcus did an awesome job explaining the insurance coverage. I highly recommend them"
We responded:
"Dora, We’re encouraged by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! - Darin McCullough"
Profile photo of Tran N

Tran N

February 4, 2025

5  out of  5
rating by Tran N
"⭐⭐⭐⭐⭐ When in the market for more competitive insurance rates, I looked to State Farm for a quote. Andrew Sellers at State Farm made the process of setting up my auto and renters insurance seamless. He is incredibly knowledgeable and took the time to thoroughly explain my options, ensuring I had the right coverage for my needs. His professionalism, patience, and attention to detail made all the difference. I truly appreciate his informative approach and willingness to answer all my questions. If you’re looking for someone who is both reliable and helpful, I highly recommend Andrew."
We responded:
"Tran, We’re honored by your positive feedback! We look forward to continuing to provide you with great service, and great rates on your Auto and Renters Insurance! Thank you for your recommendation, we are here to help all of your friends and family. If there is anything else we can do for your insurance needs, just let us know! - Darin McCullough"
Profile photo of Lofi_Dna

Lofi_Dna

February 4, 2025

5  out of  5
rating by Lofi_Dna
"I recently had the pleasure of working with Marcus A. Mosley at State Farm, and I couldn't be more impressed with his exceptional service. Marcus made the process of switching my vehicles seamless and stress-free. His attention to detail and thorough understanding of my needs ensured that I received the best coverage possible. Marcus was patient, knowledgeable, and always available to answer any questions I had. If you're looking for someone who truly cares about their clients and goes above and beyond, Marcus is your go-to person. Highly recommend!"
We responded:
"We appreciate your review! We are delighted to hear you had a great experience with Marcus Mosley. He takes a lot of pride in delivering world class service, and we are lucky to have him on our team. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Darin McCullough"
Profile photo of renita alexander

renita alexander

January 30, 2025

5  out of  5
rating by renita alexander
"Very helpful and knowledgeable"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! - Darin McCullough"
Profile photo of Sarah Banks

Sarah Banks

January 30, 2025

5  out of  5
rating by Sarah Banks
"Ryan helped me with a homeowner policy for my new home in Plano with a phone call to me at my home in Arizona. He was very thorough and knowledgeable about his products. I have been a State Farm customer for over 40 years and I appreciate how well their agents take care of my insurance needs. Thanks Ryan. Look forward to meeting you in the near future!"
We responded:
"Sarah, Thank you for your kind words! I’m glad to hear that Ryan made your experience smooth and enjoyable. I’ll make sure to pass along your message to him! Thank you for your many years of loyalty to State Farm and we look forward to continuing to deliver the same great service you are used to. We appreciate your recommendation and are here to help with anything you need in the future! – Darin"
Profile photo of Elisa Parelli

Elisa Parelli

January 24, 2025

5  out of  5
rating by Elisa Parelli
"We have worked with Darin and his staff at State Farm for about 5 years. They handle both our auto insurance and home insurance. They have always been proactive in notifying us to any changes to our policies and stay on top of our coverage. They are a pleasure to work with and are highly recommended."
We responded:
"Thank you for your kind words! I’m glad to hear that that our team made your experience smooth and enjoyable. I’ll make sure to pass along your kind words to them! We appreciate your recommendation and are here to help with anything you need in the future! – Darin"
Profile photo of Sheri Mayberry

Sheri Mayberry

January 24, 2025

5  out of  5
rating by Sheri Mayberry
"Always helpful! And very responsive! the original was from 3 years ago, just want to say Drew and all the team members at State Farm are very helpful still today!!"
We responded:
"Thank you Sheri, our team appreciates you and your family. Thank you for your trust and support."
Profile photo of Jeanne Schaaf

Jeanne Schaaf

January 23, 2025

5  out of  5
rating by Jeanne Schaaf
"I have been with this office since 2001 and have loved their service. I get old school, personal service that is unheard of these days. My policies are always discussed as are all the options semi annually or any time needed. Izzy Castro is my representative and she is so intelligent, personable, friendly, and helpful. Any about of questions or explanations are never too much for her! I've never had any reason to leave and will be with this office indefinitely. Thank you for exceptional service to this whole staff!"
We responded:
"Thank you for your 5-star review, Jeanne! We always enjoy helping you and your family and we appreciate the trust you have had in our team all of these years. So glad to hear that Izzy has continued to deliver the same great good neighbor service that you have always been used to! We are always here to help, and we are grateful for your recommendation. - Darin McCullough"
Profile photo of Qilin He

Qilin He

January 23, 2025

5  out of  5
rating by Qilin He
"Ryan Caranfa was awesome, I really like how he handled my auto insurance, this is how you get a lifetime customer. He is the most helpful and friendly agent, even better than any AAA agent I talked to. Highly recommend their agents, all of their agents are very friendly."
We responded:
"Thank you for the review, Qilin! We are thrilled to hear that Ryan was helpful in handling your Auto Insurance and delivered friendly personalized service that would encourage you to stay with our agency for a lifetime. We are always here to help and we are here anytime you have questions. - Darin McCullough"
Profile photo of hamidreza amini

hamidreza amini

January 16, 2025

5  out of  5
rating by hamidreza amini
"‏My experience with state farm. ( RYAN CARANFA )for purchasing car insurance was excellent. The process of issuing the policy was quick and completely transparent. Ryan was professional and friendly, patiently answering all my questions. The price of the policy was very fair and perfectly suited to my needs in terms of coverage. I am satisfied with choosing state farm especially the gentleman who helped me RYAN CARANFA."
We responded:
"Thank you for this great review, Hamidreza! It is good to hear that Ryan was able to make your process of purchasing Auto Insurance quick and easy. We pride ourselves on being transparent and professional, and always fitting your coverages to your individual needs. We are here to help with anything else you need, and always available for questions."
Profile photo of Shambreka Jones

Shambreka Jones

January 16, 2025

5  out of  5
rating by Shambreka Jones
"Jesus was the absolute best! I called to ask a few questions over coverages on my renters policy and he went above and beyond! He was very knowledgeable, and took the time to answer every single one of my questions! It was a smooth and easy phone call. I definitely now have a peace of mind knowing that I am covered. Thank you!"
We responded:
"We appreciate your kind review, Shambreka! Jesus is the best, he takes pride in helping our customers understand their insurance coverage and to keep things easy. Glad to hear you have peace of mind working with our team, and please don’t hesitate to call us with any questions. Thank you for choosing our office."
Profile photo of Silvia Wu

Silvia Wu

January 15, 2025

5  out of  5
rating by Silvia Wu
"We just had our first life insurance purchased (outside from employer). Lily Kaplan was very helpful and professional. She was very informative and answered all the questions we have. We understand how hard to explain every details well among all different type of life insurances but she did a very good job. If you are interested to purchase a life insurance, ask Lily, she will answer all the questions you have."
We responded:
"Silvia, thank you for trusting Lilly with such important coverage for your family. We appreciate your kind words and review. We believe having the right type of Life Insurance begins with taking the time to get to know you first. Your recommendation means the world to us, and we are always here to answer all of your important questions. "
Profile photo of amanda Isfalt

amanda Isfalt

January 14, 2025

5  out of  5
rating by amanda Isfalt
"Ryan and Lily are the best they offer me what can I afford to pay very helpful understanding they are in Plano office if you around this area their office are the great people to work with it was a blessing to find this wonderful place.very truly Amanda"
We responded:
"Thank you for your review, Amanda! I am happy to hear that Ryan and Lilly were able to help you find the right insurance policy that also fit your budget. We pride ourselves on being helpful and professional right here in the local Plano community. Please let us know if you have any questions or need help with anything else. "
Profile photo of liz liz

liz liz

January 14, 2025

5  out of  5
rating by liz liz
"Marcus is an awesome and dedicated State farm agent. I love how he devote time and dedication to listen to customers concerns and rectifying the matter even if it means staying past his shift. Amazing guy. Thanks for helping me."
We responded:
"Thank you for your review, Liz. Being available for our customers is something that Marcus takes great pride in. I am happy to hear that he was able to help you solve your problem. Please let us know just how we can help you moving forward. - Darin McCullough"
Profile photo of Yusuf El-Hafy

Yusuf El-Hafy

January 13, 2025

5  out of  5
rating by Yusuf El-Hafy
"Ryan was very helpful in getting our insurance moved to the state of Texas! He ensured that we had the coverage that met our needs at the best rate! After calling around 3 or 4 different place we decided to lock in with State farm! I highly recommend!"
We responded:
"Yusuf, thank you for taking the time to leave a review! Welcome to Texas and to the McCullough Insurance Agency! I am glad to hear that Ryan was able to help you lock in great coverage right when you needed it. Please don’t hesitate to call us if you need anything at all. - Darin McCullough"
Profile photo of Tod Hibbard

Tod Hibbard

January 11, 2025

5  out of  5
rating by Tod Hibbard
"Andrew Sellers did an excellent job not only getting us good quotes but being very thorough with his explanation of each quote in a very personable, easy going manner. Thank you"
We responded:
"Tod, thank you for sharing your review with us! Andrew is a great part of our team, and I am happy to hear that he did a great job for your family. Taking the time to explain things and get to know you is something we pride ourselves on. Please let us know if you need anything else, and we looking forward to taking care of you and your family for years to come. - Darin McCullough"
Profile photo of john demny

john demny

January 9, 2025

5  out of  5
rating by john demny
"Ryan provided outstanding customer service and was pleasant throughout our business dealings. I highly recommend this company and Ryan for your insurance needs."
We responded:
"Thank you for your review, John! Glad to hear that pleasant, and delivered great customer service during switch to State Farm. Thank you for your recommendation, and please don’t hesitate to call us if you need anything at all. - Darin McCullough"
Profile photo of Ariadne Paredes

Ariadne Paredes

January 9, 2025

5  out of  5
rating by Ariadne Paredes
"Darin is the absolute best. I could not have asked for a better agent or service. He is thoughtful, communicative, respectful, and committed to making sure things are done the right way. He also makes sure to train his team in a way that those same values and behaviors will be present in each of them. When I speak with anyone at his office, I always feel valued and genuinely cared for. I'm very grateful we met Darin in this lifetime and hope we get to continue working with him for many more years to come!"
We responded:
"Thank you for your kind words, Ariadne! We appreciate the trust you have placed with me and my team for many years now. At this point we consider you part of our family, and we are honored to be your Insurance Agency of choice. We are very grateful for you, and your family’s loyalty to our office. - Darin McCullough"
Profile photo of Laurie

Laurie

January 7, 2025

5  out of  5
rating by Laurie
"Izzy has been tirelessly trying to find out about my drive safe and what happened to my discount, corporate office came back with a you drive 11,500 miles per year so that’s above average “actually it isn’t.” So Izzy has decided to see if there is someone else that can answer why I lost my drive safe discount when my scores are 💯. Between Izzy and Darin they have been super patient with me and my calling quite a bit, since it took corporate office over a month to come back with the first answer which isn’t really sufficient. So they are going to try again to see if this can be figured out with some homes answers. Do appreciate them both for putting up with me. Awesome Izzy."
We responded:
"Laurie, Thank you for sharing your review with us! We appreciate your patience with our team, and for allowing us to continue to take care of you and your family. - Darin McCullough"
Profile photo of Shankar

Shankar

January 7, 2025

5  out of  5
rating by Shankar
"I would like to express my sincere appreciation for Marcus's exceptional service. His prompt and efficient response in providing the letter of experience insurance document was truly impressive. Marcus made the entire process seamless and hassle-free, and his professionalism and attention to detail are greatly appreciated. It's a pleasure working with someone so reliable and dedicated to ensuring customer satisfaction. Thank you, Marcus, for your outstanding support!"
We responded:
"Thank you for sharing your review, Shankar! Marcus is someone who takes a lot of pride of taking care of you and your family in a prompt, professional, and courtesy manner each and every time. I am glad to hear that your interaction with him was no different, thank you for sharing your great experience with us. Please let us know if you need anything else or have any questions. - Darin McCullough"
Profile photo of M Gianna

M Gianna

January 6, 2025

5  out of  5
rating by M Gianna
"I had a great experience working with Lily from State Farm! She was incredibly patient and knowledgeable, answering all my questions about insurance and making sure I fully understood my options. Lily's professionalism and friendly demeanor made the process so much easier and stress-free. I truly felt like she cared about helping me and my son find the best solutions for my needs. Highly recommend reaching out to her for any insurance needs! 🌟"
We responded:
"Thank you for your 5 Stars, Gianna! I am thrilled to hear just how wonderful your experience with Lilly was. Taking the time to make things easy, stress-free and professional is something very important to our office. Thank you for recommending Lilly to favorite people in your life, and for trusting her with your insurance needs. Please let us know if you have any questions or need anything at all. -Darin McCullough"
Profile photo of Grace Sargent

Grace Sargent

January 3, 2025

5  out of  5
rating by Grace Sargent
"Always so friendly and helpful! They’re always interested in educating me with any questions or concerns I have."
We responded:
"Grace, thank you for your review! We appreciate you taking the time to share your experience with us. Educating our customers is always something we take pride in, and we are always available to answer your questions. Thank you for choosing our office for your insurance needs. -Darin McCullough"