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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sherif Elbedeiwy

July 15, 2024

5  out of  5 rating by Sherif Elbedeiwy
"Excellent service, the minute I was connected with Lilly Kaplan, I know it would be excellent experience, she is so good with details and help me find the coverage meet my business needs, and her follow up and communication is outstanding."
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Felipe Rodarte

July 11, 2024

5  out of  5 rating by Felipe Rodarte
"Jesus was extremely helpful and knowledgeable while walking me through a new auto quote! Very friendly and personable customer service with everyone I spoke with at this agency. Hands down the most exceptional service and information that I have ever received from a local insurance agency."
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Matthew Goellner

July 9, 2024

5  out of  5 rating by Matthew Goellner
"Lilly was amazing and super helpful, plus a ton of fun on the phone. She even got me a life appointment set up for a better time when I couldn't discuss one in the moment. Highly recommenddd."
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Matthew Fuhrmann

July 8, 2024

5  out of  5 rating by Matthew Fuhrmann
"Very friendly and helpful as always."
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Brandon Barber

July 5, 2024

5  out of  5 rating by Brandon Barber
"Lilly is always so responsive and helpful, she's like a good neighbor! Lol! She helped me add my new car and explained everything in simple terms, and did it quickly. I highly recommend! Thank you Lilly!"
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Glenda Simmons

July 4, 2024

5  out of  5 rating by Glenda Simmons
"Skyler was attentive, knowledgeable and patient with all my questions."
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Mackenzie Leach

July 3, 2024

5  out of  5 rating by Mackenzie Leach
"I've had a great experience so far with State Farm. They offered competitive rates and excellent customer service. Jesus was amazing and walked me through everything, answering all my questions. He handled it all very efficiently and it felt like no work to switch and start paying less with my new auto and renters insurance. I highly recommend them for anyone looking for reliable insurance coverage."
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Sanjay Patel

July 2, 2024

5  out of  5 rating by Sanjay Patel
"Thank you so much Lilly Kaplan , for helping me all the way to get Home insurance from Statefarm. I appreciate you and statefarm to help and provide very good service. I am very happy my auto and home insurance with Statefarm. Thank you"
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Julie Gomez

June 25, 2024

5  out of  5 rating by Julie Gomez
"I have been a customer here for car and renters insurances for over 10 years. The staff is always very accommodating and helpful; specifically Izzy Castro, she is very diligent and goes above and beyond when assisting me. Great customer service all around, I highly recommend!"
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Surendra Ramanapudi

June 13, 2024

5  out of  5 rating by Surendra Ramanapudi
"Skyler Roundtree has been supporting my properties from this Agency.. Sklyer did fantastic job. He follow-up woth statefarm and responds quickly and advises. Skyler and his team does fantastic job. Very very good and professional"
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Ben Sloan

May 16, 2024

5  out of  5 rating by Ben Sloan
"Relocating to a new state can be difficult; however, Izzy Castro made the process a seamless transition for me. Throughout the entire process, Izzy exhibited a level of dedication that goes above and beyond. She meticulously handled all the necessary paperwork, ensuring a seamless transition to my new state. Her commitment to making my relocation as smooth as possible was evident at every step of the way. Izzy Castro embodies the values of State Farm impeccably. Her professionalism, integrity, and genuine concern for her clients' well-being reflect positively on the company she represents. In Izzy, State Farm has a true asset—a customer service specialist who not only meets but exceeds expectations, leaving a lasting impression on those she assists."
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gaye arnold

May 9, 2024

5  out of  5 rating by gaye arnold
"This is the best place to have your auto, life insurance and investments from. You can call Patti Vine anytime and get the response or explanation you need regarding any of your insurance needs. Robin Whetstone-Harlen is very good at response on your investments. Darin is awesome, have known him personally and professionally for years. So glad that we kept our insurance with him when he took over the business. We have been with the company for over 35 years."
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Jaleesa Stafford

May 9, 2024

5  out of  5 rating by Jaleesa Stafford
"Lily was so kind and helpful getting our family the coverage we needed."
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Elizabeth Brawley

May 7, 2024

5  out of  5 rating by Elizabeth Brawley
"Great Communication & very informative. Recommend to everyone!"
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Kassandra Garcia

May 7, 2024

5  out of  5 rating by Kassandra Garcia
"I got a chance to work with Lilly and she is amazing! She was very thorough with her explanations and giving me the best advice that I can use with what I needed! I will continue to work with her and the team and advise anyone to speak with Lilly and Robin!"
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Brett Lansing

May 2, 2024

1  out of  5 rating by Brett Lansing
"Darin McCullough State Farm Agency in East Plano needs a lesson in Customer Service. I have attempted numerous times to get my vehicles properly covered after having to create a new policy. Continuous errors, inaccurate billing, the State Farm mobile app doesn’t even have all my vehicles listed. The office staff is kind but fails to get it right after repeated requests. I would not recommend this agency for people expecting good customer service."
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Moses George

April 29, 2024

5  out of  5 rating by Moses George
"Lilly was super helpful in explaining the options and getting me moved over quickly."
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Jennifer Ky

April 25, 2024

5  out of  5 rating by Jennifer Ky
"I am so happy with the advice/feedback I receive from Aaron. I currently have homeowners and auto insurance with this company. I've saved so much money compared to other policies. Customer service is excellent and I feel like I'm not just another client for a sale. Highly recommended!!"
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MARY SWANSON

April 24, 2024

5  out of  5 rating by MARY SWANSON
"Isamar was able to provide my rental insurance easily in just a couple hours! Her prompt responses made my move much easier, highly recommend."
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Ray Black

April 14, 2024

5  out of  5 rating by Ray Black
"Lilly is AMAZING. Not only is she a phenomenal associate, she's a good human--which to me is one of the most important things within business. She helped me with different quotes, and tailored a plan that works perfectly for me. If you're reading this, Lilly I love ya girl! Keep doing amazing work!"
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troy

April 12, 2024

5  out of  5 rating by troy
"Lilly spent over and hour with me on the phone to help me get the right insurance!!! 🙏😎🏈🥂"
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Yin Lu

April 11, 2024

5  out of  5 rating by Yin Lu
"Michelle G helped me with my auto insurance. She is patient, friendly, and knowledgeable. Able to answer my questions in a timely manner, and shares any available discount options. I highly recommend her."
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Golden Arul Raj

April 8, 2024

5  out of  5 rating by Golden Arul Raj
"I am really happy to have my auto and renter insurances here. All are good to welcome and excellent assisting. Response is pretty good from the front office over the phone call or email. Specifically Patti is awesome in guidance and knowledge about the policies. She is very patience in explaining even though I approached during office closing hours. Great job and much appreciated. Thank you"
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Melissa Bernal

April 8, 2024

5  out of  5 rating by Melissa Bernal
"We have done business here for years. We have personal and business policies. The customer service is top notch!! Patti is the best! She helps us with everything we could possibly need, she goes over and beyond. We are all over the place and she keeps us updated and inline! Anytime we needed help or had an issue they are there to help and advise you along the way. You won’t find a better team 💜"
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Elizabeth A DeRusha

April 1, 2024

5  out of  5 rating by Elizabeth A DeRusha
"Great insurance family! Incredibly helpful with our home, auto and our business needs."